4 Things to Remember When Building Customer Loyalty
Plus how digital loyalty programs like RUSH enhance customers’ engagement and experience
Public Company Information:
Globe myBusiness recently conducted its latest edition of the Globe myBusiness Academy at the World Street Food Congress last June 2, 2017. Attended by a number of business owners, the event showcased the latest innovations for entrepreneurs including new services and apps available through Globe myBusiness.
One of the products on spotlight is the latest customer loyalty app RUSH, which enables business owners to build a custom-branded loyalty app to keep customers coming back. Easy to use and set up for just P1,299 a month, customers can be engaged through a digital punch card that rewards them for every visit or purchase.
Unilever Food Solutions, one of the first Globe partners to use the app, shared their insights on building customer loyalty and how RUSH has been an instrumental platform for building great customer relationship. Heading their keynote is Pat Mallari, Unilever Food Solutions’ Country Marketing Manager. Here, she shares a list of top things to consider when building customer loyalty:
Challenge the notion of “customer loyalty” with building customer trust and relationship. Mallari started off her keynote by asking the question “is customer loyalty dead?” What used to be decided by just the product alone, customer loyalty has evolved with the times. Customers now look forward to exceptional customer service, rewards, and the occasional VIP treatment.
Engage customers with a mix of the right content with the perfect context. In the digital age, customers are bombarded with lots of information online, coming from ads, reviews, opinions from friends, etc. Make content that stand out by engaging with a personal approach and target customers using the relevant medium, at the right moment and at the right time.
Use digital tools to support content and context-driven storytelling. Unilever Food Solutions utilizes the UFS Website, which is a perfect blend of content and context. The website houses a collection of relevant content that provides stories, recipes, and an easier way to order ingredients based on the user’s profile.
Digitize the reward experience. RUSH can help reward customers digitally, through points. It uses a personalized approach to redeem points, which customers can claim at their own time and convenience.
Business owners interested in getting started with their customer relationship journey may avail RUSH through Globe myBusiness with a free 30-day trial. Simply sign up at rush.ph/Globemybusiness for this and to learn more.
Unilever Food Solutions Country Marketing Manager Pat Mallari gives a talk at the Globe myBusiness Academy on building customer loyalty and conducts a demo of the UFS Website and UFS Chef Rewards powered by RUSH.